Privacy Policy

1. Who We Are

GoFix is operated by RAVE AI ("we", "us", "our"). This Privacy Policy explains how we collect, use, and protect your personal data when you use GoFix. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For data protection enquiries, contact us at: [email protected]

2. Data We Collect

We collect the following categories of personal data:

• Account data: your name, email address, and login method (Google, Apple, or email)
• Business profile data: your trade type, hourly rate, company name, business address, phone number, website, company registration number, and VAT number (Pro users only)
• Quote and job data: client names, contact details, addresses, job descriptions, and financial figures you enter when creating quotes and invoices
• Payment data: Stripe customer and subscription identifiers (we do not store card details — these are held securely by Stripe)
• Usage data: pages visited, features used, and error logs, collected to improve the service

3. How We Use Your Data

We use your data to:

• Provide, maintain, and improve the GoFix service
• Process your Pro subscription payments via Stripe
• Generate quote and invoice PDFs on your behalf
• Send you service-related notifications (e.g. subscription confirmations)
• Comply with legal obligations

Our lawful basis for processing is contract performance (to provide the service you signed up for) and legitimate interests (to improve and secure the service).

4. Your Clients' Data

When you enter client contact details into GoFix, you are the data controller for that information and we act as your data processor. You are responsible for ensuring you have a lawful basis to store your clients' personal data. We process it solely to provide the GoFix service to you.

5. Data Sharing

We do not sell your personal data. We share data only with:

• Stripe — for payment processing (governed by Stripe's own privacy policy)
• Cloud infrastructure providers — for hosting and data storage, under appropriate data processing agreements
• Law enforcement — where required by UK law

6. Data Retention

We retain your account and business data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law (e.g. financial records for 6 years under UK tax law).

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict or object to processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

GoFix uses a single session cookie to keep you logged in. We do not use advertising or tracking cookies. No third-party analytics cookies are set without your consent.

9. Security

We use industry-standard security measures including HTTPS encryption, hashed passwords, and access controls to protect your data. No system is 100% secure; if you believe your account has been compromised, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or in-app notification. The date at the top of this page reflects when the policy was last revised.